Refund Policy

Thank you for shopping with Stash. We are committed to providing you with an excellent customer experience. This Refund Policy outlines our guidelines and procedures for returns, refunds, and exchanges.

1. general provisions

Stash reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Stash website. By making a purchase through our services, you agree to be bound by the terms and conditions of this Refund Policy.

2. refund eligibality

2.1 digital goods

• Digital goods, including in-game items are eligible for a refund within 14 days of purchase if they have not been used or consumed.
• Digital goods that have been used, consumed, or downloaded may not be eligible for a refund.
• If a digital product becomes unavailable or is discontinued, Stash reserves the right to cancel your order and provide you with a refund for the amount paid.

2.2 ineligible for refund

The following are not eligible for refunds:

• Items purchased more than 14 days prior to the refund request.
• Items that have been used, consumed, or downloaded.
• Special promotional items marked as "final sale" or "non-refundable."
• Items purchased through third-party sites other than the official Stash Store.

3. how to request a refund

3.1 refund process

To request a refund, submit an email to support@stash.gg with the following required information:

• Order number (found on payment receipt) 
• Purchase date
• Player ID
• Email address used for purchase
• Payment type
• Last 4 digits of the payment method
• Detailed refund reason
• Item(s) to be refunded

Incomplete refund requests may result in processing delays. All refund requests are subject to review by our customer service team.

4. refund processing

4.1 processing time

• Refunds are typically processed within 1-3 business days after approval.
• If you haven't received your refund within 10 business days after approval, contact us at support@stash.gg.

4.2 refund method

Refunds will be issued to the original payment method used for the purchase. For credit and debit card transactions, it may take an additional 2-10 business days for the refund to appear on your account statement, depending on your financial institution.

5. cancellations

If you wish to cancel an order before it has been fulfilled, please contact us immediately at support@stash.gg. We will attempt to process your cancellation, but we cannot guarantee that all cancellation requests will be honored, especially if the order processing has already begun.

6. contact information

If you have any questions about our Refund Policy, contact us:

Fractal Wagmi, Inc. (dba Stash) 1032 E Brandon Blvd #2468 Brandon, FL 33511

Email: support@stash.gg 

7. governing law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. Any dispute arising under or relating in any way to this Refund Policy will be resolved exclusively through appropriate legal proceedings in California courts.

8. force majure

Stash shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.